FAQ’s

Who is Perfect Order?

Founded in Boise, Idaho in 2001 by Rochelle DeLong, Perfect Order is a locally owned company who's vision is to empower and support people in their pursuit to create and maintain integrity, clarity, and balance in their lives.

Our Mission is to use gentle guidance, education, and accountability while sorting, clearing and re-purposing the clutter in people's homes, minds and lives. We serve individuals of all walks of life with honesty, compassion, and competence while treating them with respect to maintain their dignity and earn their trust.  We work side-by-side with individuals using a systematic organizing approach that best fits the learning style and needs of the individual.  We listen and utilize our experience with individuals to develop ongoing maintenance systems that function best for themselves, their families and their lifestyles.

 How Do You Work With a Client?

The first step towards building a working relationship is to talk briefly over the phone. During the phone call we will clarify all the information that we need to know such as what project or space you want to work on first, what your goals are, timelines and any other pertinent information.  We then set up a 3 hour session with you. On arrival we will briefly look at your space and re-confirm what the goal is for the day, then get to it! We work side by side with you asking questions to help you make decisions on items. We help sort items for donation, hazardous waste, and shredding and can remove them for you at the end of the session. At the end of the session you can determine whether you want to schedule for another session or continue the project on your own. Most organizing sessions are with one organizer.

Because organizing can be such an emotional undertaking, we do not work with anyone that is not ready for assistance. Surprises can be fun and helpful, but to some people, it can also be felt as an invasion of privacy. Please do not ask us to surprise someone or give our services as a "gift" to someone that did not specifically ask for help.

Moving projects are more complex and need more coordination time so a complimentary one hour consultation is scheduled after talking with you over the phone. During the consultation we can give a job estimate and determine exactly what services you would like assistance with to complete your move. We also can determine how many team members need to be scheduled at that time.

How Long Will It Take?

It is quite difficult to give estimates in our industry since every situation is so different.  There are many factors impacting how long each project will take such as:

How quickly you can make decisions, how long you can work without distractions or interruptions, how long the disorganization has been going on and why, how large the space is and the volume and complexity of items you have and how easily and quickly you can learn to use new systems and integrate new habits.

Many of our clients treat our service similarly to other self-help professions such personal trainers. They get the best results by budgeting for weekly, monthly or quarterly sessions to keep on task to accomplishing their goal.

What is Your Service Area?

We provide service primarily to the Treasure Valley, but can travel to other areas in Idaho/Oregon. Because of the costs associated with travel, a trip fee is assessed to areas beyond Ada County.

Do You Offer Gift Certificates?

Gift Certificates can be purchased via the phone at anytime.

What Is Your Cancellation Policy?

We understand that emergencies do happen and occassionally appointments need to be rescheduled.    Because we want to be able to assist all clients as quickly as possible, we would appreciate notification to cancel and re-schedule your appointment as soon as possible and no later than 1 hour before the scheduled appointment.

Moving Projects require a non-refundable deposit equal to the first 3 hours of labor. That deposit will be applied to the balance when the project is completed.

What Forms of Payment Do You Accept?

We accept Visa, MasterCard,Discover, Debit and cash payment at the end of each session.

What is a Move Manager?

A Move Manager works with anyone seeking help with a home transition. They function similar to a personal assistant. They can manage the entire moving process from meeting timelines to unpacking or any part of the process in between that you might not be able or want to do on your own. Some Move Managers also are licensed moving companies. Perfect Order is not. We work directly with a moving company of your choice to coordinate and direct the moving process but do not actually load/unload or transport any of your items.

What is a Senior Move Manager?

A Senior Move Manager is a professional who provides emotional, organizational, and hands-on support to older adults and their families during the move process.  He/she understands the difficult experience of moving from a long-time residence and makes that move as stress-free as possible.

Perfect Order is a member of the National Association of Senior Move Managers (www.nasmm.com). This association provides support, education and valuable resources to moving professionals, the senior community and those interested in assistance with transitioning an older adult. This association is valuable in locating other Senior Move Managers to assist with unpacking when transitioning out of town and family members are not available.

Why would I hire move managers?

Moving is very stressful and much more time consuming than most people realize until moving day. Suddenly the movers show up and the packing isn't completed, the family is franctically throwing items into boxes and the dog is running away. Move Managers help people move on a daily basis which provides countless hours of experience when transitioning. They allow you to have greater control over the whole process by taking stress and pressure off of you needing to give attention to every little detail. They also can provide a settled home for you under 48 hours instead of weeks.

What you spend in money is easily recouped in time, emotional, and physical wellness. Often move managers can recommend places to sell items that you might have thought of as trash. These hidden gems can help off-set and sometimes completely cover the costs incurred while moving. When moving long distances, every item adds to the overall cost of the move. Move managers can help you pare down your belongings to the most important items to help significantly reduce those moving costs.

Move managers also have relationships built on trust and reliability with moving related services such as cleaners, movers, antique dealers, etc. that can greatly reduce your time spent searching for respected help.

What is a Professional Organizer?

A Professional Organizer enhances the lives of clients by designing systems and processes using organizing principles and through transferring organizing skills. A Professional Organizer also educates the public on organizing solutions and the resulting benefits.

What is NAPO?

The National Association of Professional Organizers (www.NAPO.net)   is a group of about 4,200 professional organizers dedicated to helping individuals and businesses bring order and efficiency to their lives. This organization provides education, assistance and support to organizing professionals and their customers as well as a directory for local providers in your area.  Perfect Order is a proud member of this organization. 

What is Your Confidentiality Policy?

Our work can indeed be very personal in nature. All of our work is done in a patient, nonjudgemental, and respectful manner.  We will hold all client informatin, business or personal, written or verbal, in confidence.  We are insured and bonded.  Any documents taken off site are secured and /or shredded as appropriate.  Client email addresses are not distributed. Perfect Order conforms to the written Code of Ethics for members of NAPO.